Refund and Returns Policy

Effective Date: May 1, 2017

At Jango.com.pk, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 7‑Day Return & Refund Policy, subject to the terms and conditions outlined below.

1. Return Eligibility (7 Days)

You may request a return or refund within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect
  • The product is unused, unworn, and in original condition
  • The product is returned with original packaging, tags, manuals, and accessories
  • Proof of purchase (order number or invoice) is provided

Returns requested after 7 days of delivery will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, negligence, or improper handling
  • Products showing signs of use, wear, or alteration
  • Clearance or discounted items (unless damaged or defective)
  • Items without original packaging or missing accessories

3. Return Process

To initiate a return:

  1. Contact our support team within 7 days of delivery
  2. Share your order number, reason for return, and photos (if applicable)
  3. For wrong item or damaged product claims, a clear package opening video is mandatory
  4. Our team will review and confirm return eligibility
  5. Once approved, you will receive return instructions

Unauthorized returns sent without approval may not be accepted.

4. Return Shipping

  • If the return is due to our error (wrong item, damaged, or defective), return shipping will be covered by Jango.com.pk
  • For all other valid returns, the customer is responsible for return shipping charges

We recommend using a reliable courier service with tracking.

5. Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 working days
  • Refunds will be issued via the original payment method or bank transfer (as applicable)
  • Cash-on-delivery (COD) orders will be refunded via bank transfer

Shipping charges are non-refundable, unless the return is due to our mistake.

6. Exchange Policy

Exchanges are subject to stock availability and follow the same 7-day eligibility criteria. If the requested replacement is unavailable, a refund will be processed instead.

7. Order Refusal & Failed Delivery

If an order is refused or repeatedly undelivered due to customer unavailability or incorrect details:

  • Shipping and return costs may be deducted from the refund amount
  • Jango.com.pk reserves the right to limit future COD orders

8. Policy Abuse

Jango.com.pk reserves the right to refuse returns or refunds if fraudulent activity or policy abuse is suspected.

9. Contact Us

For return or refund requests, please contact:

Jango.com.pk
Email: support@jango.com.pk
Phone/WhatsApp: 03-111-097-492
Website: www.jango.com.pk

By placing an order on our website, you agree to this Return & Refund Policy.

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